Privacy Policy | HomeMax Smart
Last Updated: 30/11/2025
Welcome to HomeMax Smart. Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website homemaxsmart.com or use any of our services, including smart home product installation, repair, and automation solutions across Pakistan.
By using our website or services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
This includes any data you provide directly, such as:
Full name
Email address
Phone number
Address or service location
Form submissions
Messages or inquiries
Booking details for installations or repairs
1.2 Technical Information
When you visit our website, we automatically collect:
IP address
Browser type and version
Device type
Operating system
Pages visited
Time spent on the site
Cookies and tracking data
1.3 Service-Related Information
If you request installation or repair services, we may collect:
Product model details
Device configuration
Smart home setup information
Photos or videos (only with your permission)
Warranty information
1.4 Payment Information
If you make a purchase, we may collect:
Payment confirmation
Transaction details
(Note: We DO NOT store or access your credit/debit card numbers. All payments are processed by secure third-party gateways.)
2. How We Use Your Information
We use your information to deliver and improve our services, including:
2.1 Service Delivery
Installing smart devices
Repairing smart home equipment
Scheduling appointments
Providing customer support
2.2 Website Improvement
Enhancing user experience
Analyzing performance
Fixing technical issues
2.3 Marketing & Communication
Sending service updates
Promotions or special offers
Responding to inquiries
Order confirmations
2.4 Safety & Security
Fraud detection
Verifying identity for service access
Protecting our systems
3. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Improve website functionality
Understand user behavior
Personalize content
Track website analytics
You may disable cookies in your browser settings, but some features may not function properly.
4. Sharing Your Information
We do not sell your personal data to anyone.
However, we may share information with:
4.1 Service Providers
Trusted partners who help us:
Process payments
Deliver products
Analyze website performance
Provide security services
4.2 Legal Requirements
We may share information if required by:
Law enforcement
Government authorities
Court orders
4.3 Internal Business Operations
Technical support teams
Installation partners
Repair technicians
All partners follow strict confidentiality rules.
5. Data Security
We use advanced security measures to protect your data, including:
SSL encryption
Secured servers
Access restrictions
Regular security audits
While we work hard to protect your data, no digital system is 100% secure. If a breach occurs, we will notify you as required by law.
6. Your Rights
You have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of your data
Withdraw consent at any time
Request restriction of processing
Request a copy of your stored information
To exercise these rights, email us at: info@homemaxsmart.com
7. Data Retention
We keep your data only as long as necessary for:
Providing services
Legal obligations
Business operations
Unneeded data is securely deleted.
8. Third-Party Links
Our website may contain links to:
Product manufacturers
Partner companies
External resources
We are not responsible for the privacy practices of external websites.
9. Children’s Privacy
HomeMax Smart does not knowingly collect data from anyone under the age of 16.
If you believe a minor has provided us data, contact us immediately.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with a revised update date.
11. Contact Information
If you have any questions about this Privacy Policy or need support, contact us:
HomeMax Smart
Email: info@homemaxsmart.com
Phone: +92 318 7274755
Website: homemaxsmart.com