Return & Refund Policy – HomeMax Smart
Last Updated: 1/12/2025
At HomeMax Smart, our goal is to provide high-quality smart home products and professional installation services across Pakistan. We want every customer to be 100% satisfied. This Return & Refund Policy explains how returns, replacements, and refunds are handled for both products and services purchased through homemaxsmart.com.
By purchasing from HomeMax Smart, you agree to the terms below.
1. Return Eligibility (Products Only)
We accept returns for products under the following conditions:
1.1 Eligible for Return
A product qualifies for return if:
It is damaged upon delivery
It is faulty or not functioning
You received the wrong item
The product is missing parts/accessories
The product has a manufacturing defect
Return request must be submitted within 7 days of receiving the product.
1.2 Not Eligible for Return
We cannot accept returns for:
Products that have been physically damaged after delivery
Products with burned circuits due to wrong wiring
Items damaged due to improper installation by others
Used items with wear and tear
Products without original packaging
Products installed and later uninstalled
Clearance/sale items
2. Refund Policy
Refunds are issued only in the following cases:
2.1 Full Refund
A full refund is provided when:
The product is out of stock and cannot be replaced
We delivered the wrong product
Product cannot be repaired or replaced
Order was cancelled before shipping
2.2 Partial Refund
Partial refund applies if:
The product returned is missing accessories
The product shows minor usage marks
Installation charges (if any) are non-refundable
2.3 Non-Refundable
Refunds are not issued if:
Product was damaged due to misuse
Wrong product was ordered by the customer
Customer changes mind after product installation
Product is returned without its original accessories
Refunds are processed within 7–14 business days after inspection.
3. Replacement Policy
We offer replacements for:
Faulty devices
Non-working smart switches, locks, breakers, cameras, curtains, etc.
Manufacturing defects
Dead-on-arrival (DOA) products
Replacement time: 3–7 business days, depending on stock availability.
4. Return Process
To return a product, please follow these steps:
Step 1:
Email us at info@homemaxsmart.com or call +92 318 7274755
Step 2:
Provide:
Order number
Product name
Reason for return
Photos or videos (for verification)
Step 3:
Our support team will review your request and approve the return if eligible.
Step 4:
Ship the product back to our address (shared by support team).
Step 5:
After inspection, we will process your refund, replacement, or repair.
5. Installation Service Refund Policy
Please note that installation and repair services are non-refundable because they involve labor costs.
No refunds for:
Smart lock installation
Smart switch installation
Smart camera installation
Smart breaker installation
Smart curtains installation
Hotel lock installation
Home automation setup
On-site technician visits
Service Cancellation
If you cancel a service:
Before technician arrival → 100% refundable
After technician arrival → Visit fee is charged
After installation is completed → Non-refundable
6. Order Cancellation Policy
You may cancel an order:
Before processing → Full refund
After shipping → Refund not possible (but return may apply if damaged)
Custom smart home automation setups cannot be cancelled once confirmed.
7. Warranty Claims
Many of our smart products come with warranty from:
Manufacturers
Distributors
HomeMax Smart (where applicable)
Warranty claims require:
Original invoice
Product serial number
Photos/videos of issue
Warranty does not cover burn damage, misuse, or incorrect wiring.
8. Contact Information
If you have questions about returns, refunds, or replacements, contact us:
HomeMax Smart
📞 +92 318 7274755
📧 info@homemaxsmart.com
🌐 homemaxsmart.com