Refund & Returns Policy

At Usraz Herbs, we strive to ensure customer satisfaction with our products. If you are not completely happy with your purchase, please review our Refund & Returns Policy below.

Last Updated: 03/13/2025

Welcome to Usraz Herbs! Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website https://homemaxsmart.com and purchase our products.

1. Returns Eligibility

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • Returns must be requested within 7 days of receiving your order.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used skincare products.
  • Products not in their original condition.
  • Items purchased on sale or with a discount code (unless defective or damaged).

3. Refund Process

If your return is approved: Refunds will be issued to your original payment method within 5-7 business days after receiving the returned item. Shipping fees are non-refundable unless the return is due to a mistake on our part (wrong or defective item).

4. Exchanges (if applicable)

We replace items only if they are defective or damaged. If you need an exchange, contact us at [Your Contact Email] with your order details and a photo of the issue.

 

5. How to Initiate a Return

  • Email us at usrazherbsofficial@gmail.com
    with your order number and reason for return.
  • Wait for our approval and return instructions.
  • Ship the item to the provided return address. Customers are responsible for return shipping costs.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account or contact your credit card provider.
  • If you still have issues, contact us at usrazherbsofficial@gmail.com

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
📧 Email: usrazherbsofficial@gmail.com📞 Phone: +923704340055

By using our website, you agree to the terms of this Privacy Policy.