Warranty Policy
Every product you buy from HomeMax Smart is backed by our comprehensive warranty. We stand behind the quality of our smart home products and services.
Warranty coverage tiers
Different products come with different levels of coverage. Choose the plan that matches your needs.
Standard Warranty
Covers manufacturing defects and hardware failures under normal use conditions.
- Manufacturing defect repair
- Hardware failure replacement
- Free technical support
- Remote troubleshooting
Extended Warranty
Extended protection covering parts, labor, and accidental damage for premium products.
- Everything in Standard
- Accidental damage coverage
- Free on-site service visits
- Priority claim processing
Installation Guarantee
Our workmanship guarantee covers all professional installations performed by our team.
- Installation workmanship
- Wiring and connection issues
- Configuration and setup
- Free re-visit if needed
1 What's Covered Under Warranty
Our warranty covers the following issues that occur under normal usage:
- Manufacturing defects in materials and workmanship
- Hardware failures under normal operating conditions
- Electronic component malfunctions
- Software and firmware issues (factory defaults)
- Fingerprint and biometric sensor failures
- WiFi and connectivity module defects
- Battery degradation below 80% capacity within warranty period
2 What's Not Covered
The warranty does not cover the following:
- Physical damage from accidents, drops, or impacts
- Water or liquid damage (unless product is IP-rated)
- Damage from power surges or electrical faults
- Unauthorized modifications or repairs
- Normal wear and tear (scratches, cosmetic damage)
- Damage from misuse or improper installation
- Products with removed or altered serial numbers
- Software issues caused by third-party apps
Physical damage and accidental breakage can be covered under our Extended Warranty plan.
3 Product-Wise Warranty Period
Warranty duration varies by product category:
| Product Category | Warranty Period | Coverage Type |
|---|---|---|
| Smart Locks | 12 Months | Full Coverage |
| Smart Switches | 12 Months | Full Coverage |
| CCTV Cameras | 12–24 Months | Parts & Labor |
| Smart Curtains | 12 Months | Full Coverage |
| WiFi Breakers | 12 Months | Full Coverage |
| Sensors | 12 Months | Full Coverage |
| Projectors | 24 Months | Full Coverage |
| Installation Service | 6 Months | Workmanship |
4 How to Claim Your Warranty
Filing a warranty claim is simple. Follow these steps:
Contact Us
Reach out via WhatsApp, email, or phone with your order details and issue description.
Verify & Approve
Our team verifies your warranty status and approves the claim within 24 hours.
Send or Bring
Ship the product to us or bring it to our service center. We cover shipping for defective items.
Repair or Replace
We repair or replace the product and ship it back within 5–7 business days.
5 Repair & Replacement Policy
When you file a valid warranty claim:
- Repair First: We attempt to repair the product before considering replacement
- Same Model: Replacements are for the same product model and color
- Equivalent Upgrade: If the original is discontinued, we provide an equivalent or better model
- Refund Option: If repair or replacement is not possible, a full refund is issued
- Refurbished Units: Replacement may be a refurbished unit of the same quality standard
6 Warranty Exclusions & Limitations
Important things to know about our warranty:
- Warranty is non-transferable — it applies only to the original purchaser
- Proof of purchase (order ID or invoice) is required for all claims
- Warranty period starts from the date of delivery, not purchase date
- Third-party repairs or modifications void the warranty immediately
- Warranty claims must be filed within the applicable warranty period
Extended warranty plans can be purchased at the time of order or within 30 days of delivery.
7 Warranty Support Contact
Need help with a warranty claim? Our team is available Monday to Saturday, 10 AM – 7 PM:
- WhatsApp: +92 318 7274755
- Email: info@homemaxsmart.com
- Website: homemaxsmart.com/contact-us
Common warranty questions
Quick answers to the most common questions about our warranty coverage and claims process.
Need to file a warranty claim?
Our support team is ready to help. Contact us now and we will guide you through the entire warranty process.
Contact our warranty team
Have questions about warranty coverage or need help with a claim? Our team is available Monday to Saturday.